Administrator/Call Handler

NHS AfC: Band 2

Main area
NHS AfC: Band 2
Fixed Term 6 Months
37.5 hours per week
Job ref
Crossgate House, Sale
£15,404 to £18,157 per annum
01/02/2018 23:59

Formed in 2002, Pennine Care has grown to become a leading provider of community and mental health services.

Our vision is to deliver the best care to patients, people and families in our local communities, by working effectively with partners to help people to live well.

We provide care to thousands of people every day. In fact our community and mental health services support around 2.4 million patient contacts each year across six boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport, Tameside and Glossop and Trafford.

As well as looking after our patients, we look after our 5,500 staff, and we’re proud to be listed in the HSJ and Nursing Times ‘Top 120 Places to Work’ list (2015). Staff are supported to continue their professional development with relevant training and progression opportunities. 

We consider ourselves lucky to be based just a few miles from the wonderful city of Manchester. We have vibrant city life in one direction and rolling green countryside in the other – the best of both worlds!

The Trust provides support to all new starters, in patient facing roles bands 1 to 4, to successfully complete the Fundamental Care Certificate standards relevant to their role. The certificate provides knowledge and skills to enable staff to perform safely and effectively.

Please note Interviews for this vacancy will Tuesday 13th & Wednesday 14th February 2018.

Service/Ward/Department Summary:
An excellent opportunity has arisen within the Trafford Adult Community Single Point of Access (SPOA).The service is expanding as part of a wider community services redesign, with the intention of a better, simpler and more efficient experience for the people accessing community services in Trafford.

Role Summary:
To provide a comprehensive administration service to support all functions of the Trafford SPOA. To deliver an effective and timely Referral Management service for GP’s and other health care professionals both from within Trafford and external to the borough , and to support patients and patient carers, through all aspects of the patient pathway.

Key Responsibilities of the Post:
The post holder will be required to undertake a range of tasks including accurate data input on a number of databases, In-House databases & EMIS – a booking/tracking system, manual transfer of referrals via different methods of transfer (including e mail), the use of electronic call handling systems, the use of manual call centre scripts and involvement in service improvement projects on an ad-hoc basis - whilst always delivering a confidential, friendly and patient focused service.
Key Requirements of the Person Specification:

• RSA II Typing/keyboard skills or equivalent
• Customer service experience or call centre experience an advantage
• Excellent telephone manner & good interpersonal skills

No smoking policyPositive about disabled people

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Further details / informal visits contact

Informal Contact Names: Clare McGann
Job Title: Team Leader -Trafford Single Point of Access
Contact Number: Tel: 03003230303

If you have problems applying, contact

Pennine Care Trust Headquarters
225 Old Street
0161 716 3181