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Volunteer Patient Experience

Unpaid volunteer role

Main area
Volunteer
Grade
Unpaid volunteer role
Contract
Unpaid volunteer role
Hours
Approx 3 hours every Tues, Wed or Thurs
Job ref
v10.12-18
Site
Croft Shifa/Ings Lane
Town
Rochdale
Salary
Unpaid volunteer role
Closing
31/08/2018 23:59

About the Trust

Formed in 2002, Pennine Care has grown to become a leading provider of community and mental health services.

Our vision is to deliver the best care to patients, people and families in our local communities, by working effectively with partners to help people to live well.

We provide services across six boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport, Tameside and Glossop and Trafford – with a combined population of more than 1.3 million people.

Our 6,000 community and mental health staff work tirelessly to deliver the very best care – and provide around 2.4 million patient contacts each year. We are privileged that some of the most talented and leading experts choose to work for us.

We consider ourselves lucky to be based just a few miles from the wonderful city of Manchester. If you’re looking to re-locate, there’s no GREATER place to live and work than MANCHESTER.                                                  

Our city offers an outstanding, yet affordable quality of life. Where else does vibrant nightlife and diverse culture meet the peace and tranquillity of the rolling Pennines?

This is a new and rewarding volunteering opportunity within Podiatry Services in Rochdale whereby we are looking for friendly and approachable individuals who are enthusiastic about great customer service. You will be located at Croft Shifa or Ings Lane.

Whether you want to gain experience, improve your job prospects or just want to give some of your time to help others, volunteering could be for you!

Aspects of the role may include any of the following:
• Greet and orientate people to the clinic/service area Welcome service users, carers, staff and visitors
• Keep the reception/waiting area tidy.
• Support clients whilst waiting for appointments.
• Support staff with the planning and delivery of the clinics/sessions
• Support staff with reception duties, photocopying, collecting patient files, filing hospital letters and general administrative tasks.
• Engage and support people to complete experience and satisfaction questionnaires/surveys. NB: This aspect of the role may be done over the phone, scripts and local protocols will be given.
• Ensure clinic/outpatient area is stocked with relevant up to date materials i.e. PALS, Complaints, Volunteering leaflets etc.
• Refer anyone with concerns about their care and treatment to the service manager or Patient Advice and Liaison Service
• Maintain notice boards with up to date information
• Recruit people to involvement and engagement mailing list


In addition to a DBS check, the recruitment process for this role will include two relevant references and a health screen.

You will also undertake a training induction as well as on-going training which is essential to the role.

No previous experience is required for this role; a caring approach and good interpersonal skills are far more important.

We welcome applications from all sections of the community and are keen to diversify our volunteer workforce.

In return for your commitment you can expect to build relationships with a wide range of people, develop new skills and know that you are making a positive difference to the lives of people using our services.

No smoking policyPositive about disabled people

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

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Apply online now

Further details / informal visits contact

If you have any questions, please contact the volunteer service by emailing volunteering.penninecare@nhs.net or contact Kirstie Healey on 0161 716 3365

If you have problems applying, contact

Telephone
0161 716 3365